BoyleSports want you to enjoy your gaming experience with us across all our channels. We promote the healthy use of our products and encourage our customers to bet with care.

Throughout this section we offer you guidelines and instructions on how to stay in control and maintain a balanced approach so that you continue to enjoy your experience. If at any point this stops, please be aware that we have a number of control tools that will help you combat your problem. There are also many confidential organisations where you can seek help and advice.

Customers who believe they have a gambling problem are urged to seek help. If you need to talk to someone about problem gambling, please click here for contact details of confidential organisations that can offer the right support.

• Gambling should be entertaining and not seen as a genuine way of making money;
• Avoid chasing losses;
• Only gamble what you can afford to lose;
• Don't let gambling interfere with your daily responsibilities;
• Know your limits and be clear about them before you start to gamble. When you reach these limits be it the time or money you spend gambling, stop;
• If you need help, set a deposit limit to control the amount you can spend;
• If you need to have a break from gambling, time out or self-exclude.

Problem gambling is a compulsion to continue gambling despite the negative consequences it may have. If you are unsure whether or not your (or someone else’s) gambling has become a cause for concern please ask yourself the following

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
• Have you recently tried to stop gambling but were unsuccessful?
• Have you ever lied to cover up the amount of money or time you have gambled?
• Have others ever criticised your gambling?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Are you reluctant to spend "gambling money" on anything else?
• Have you lost interest in your family, friends or interests?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to the above questions, the more likely your gambling has become a concern.

Gambling within your means:

To encourage Safer Gambling, the Gambling Commission have introduced new legislation across all regulated operators whereby customers in Great Britain are no longer able to deposit funds using credit cards. BoyleSports are committed to creating a safe environment for their customers and strongly advocate that customers think about setting limits before they gamble. Gambling with credit such as loans or overdrafts can lead to debts that may take several years to pay off. Gambling is an entertainment activity similar to visiting the cinema or eating and drinking out and should be budgeted for in the same way.

If you’d like to know more about Safer Gambling and help setting your limits, please contact the Customer Service Team here.

BoyleSports are committed to helping you stay in control so that you can continue to enjoy your experience here with us. The below options are available to assist you in gambling responsibly.

If you have any questions in relation to these options, please contact the Customer Service Team: Ireland: 1800 22 00 66 UK: 0800 22 00 66 International: +353 42 939 3168

You can easily access information on your bet and full history of transactions, withdrawals and deposits through 'My Account' section on desktop. Your balance is always available at the top of the screen when logged in.

Click here to see your Account History now.

You can set a personal daily, weekly or monthly deposit limit in the My Account section, under the Responsible Gaming tab on desktop. Daily limits reset at midnight every day, weekly limits reset every 7 days, and monthly limits are reset on the corresponding day each month on a rolling basis.

If you lower the amount of your deposit limit the change will become effective immediately. If you raise the amount of the deposit limit the change will be registered, however it will take effect at midnight the following day. UK users are required to reconfirm their limit increase via a pop up that will be received on log in after the 24 hours have elapsed. You can remove previously set deposit limits by updating the limit frequency to 'No Limit'. Removal of the deposit limit will also be subject to a time delay and require further confirmation from UK users.

You may find that a temporary deposit limit has been applied to your account by BoyleSports – if that is the case, you will need to contact us to increase it.

Click here to set a Deposit Limit now.

Another great way of managing your gambling budget is by setting a Loss Limit. You can set a personal weekly or monthly Loss Limit in the My Account section, under the Responsible Gambling tab. Weekly limits reset on the same day of the week that they were initially set (i.e. Tue to Tue, Wed to Wed), and monthly limits are reset on the corresponding day each month (i.e. 5th of each month).

Changes to reduce your Net Loss Limit will take effect immediately. If you choose to raise or remove it, a 24-hour cooling off period will apply before the change occurs (to remove a limit, enter no limit in the frequency above). Customers in Great Britain will also need to reconfirm their choice when the 24-hour period has elapsed. By confirming you are deciding to change your Loss Limit, your previous Loss Limit will no longer be valid.

Your net loss limit is calculated as deposits minus withdrawals during the Frequency chosen from the dropdown menu. It does not include your account balance before or during the Frequency chosen i.e. a Loss Limit is solely calculated on deposits minus withdrawals across all platforms. Once you reach your limit, it will temporarily restrict you from making further deposits into your account but will not prevent you from using your account balance.

You may find that a temporary deposit or loss limit has been applied to your account by BoyleSports – if that is the case, you will need to contact us to increase it.

Click here to set a Loss Limit now.

BoyleSports allow you to take a break from your account from all of our betting channels. This will prevent you from using the account in all channels for a period such as 24 hours, one week, one month, or up to 6 weeks as determined by you. This can be done in the My Account section, under the Responsible Gaming tab on desktop, otherwise contact customer service via phone on Ireland: 1800 22 00 66 UK: 0800 22 00 66 International: +353 42 939 3168, live-chat or email care@boylesports.com. Once the time out has been set, the account will remain blocked until the time out period has expired. The account will be automatically re-activated once the time out period ends and we will do all we can to prevent new accounts being opened. You will also be removed from our promotional mailing list.

We advise that you uninstall any mobile application provided by BoyleSports. If you are a BoyleSports Social Media follower, we also advise you to take the necessary steps to prevent yourself from receiving content from us e.g. turn off notifications.

Click here to set a Time Out now.

BoyleSports allow you to self-exclude from any or all of our betting channels. This will prevent you from using the selected channels for a period between 6 months to 5 years as determined by you. This can be done in the My Account section, under the Responsible Gaming tab on desktop, otherwise contact customer service via phone on Ireland: 1800 22 00 66 UK: 0800 22 00 66 International: +353 42 939 3168, live-chat or email care@boylesports.com. In the event that you exclude yourself from all product offerings, you will be unable to make any deposits to your account. Once the self-exclusion has been set, the account will remain blocked until the exclusion period has expired and we will do all we can to prevent new accounts being opened. You will also be removed from our promotional mailing list.

We advise that you uninstall any mobile application provided by BoyleSports. If you are a BoyleSports Social Media follower, we also advise you to take the necessary steps to prevent yourself from receiving content from us e.g. turn off notifications.

Click here to set a Self Exclusion now.

We would encourage you to reach out to other operators that you may hold an account with to exclude yourself from their platforms also. We also recommend GAMSTOP, a service that lets you put controls in place to help restrict your online gambling activities. Signing up for the service will prevent you from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

All our Customer Service and shop staff receive an intensive training course which covers Responsible Gambling.

To prevent underage gambling, an automated age and identity verification check occurs at the point of successful registration. In the case that we are unable to ascertain a match to an 18’s or over database, a physical copy of ID will be requested from the customer which must be provided within 72 hours.

Our efforts must be complimented by user behaviour so we ask that if young people have access to a computer with Internet access, you take care to keep your username, password and deposit details confidential and ensure to log out of your BoyleSports account.

There are also a number of internet filtering softwares which can be installed on your computer to protect minors. Such software provides the ability to control content displayed, block websites and set up passwords to prevent gambling websites being available to underage players. E.g.

• Net Nanny
• CyberPatrol

If you believe you may have a problem with gambling, or know someone who does, please seek help with the below confidential organisations. They will offer you the right support and help you combat this problem.

GamCare

GamCare is a registered charity that takes a non-judgemental approach to gambling. They strive to develop strategies that will improve the understanding of the social impact of gambling; promote a responsible approach to gambling; and address the needs of those adversely affected by a gambling dependency.

For telephone support and counselling Freephone the UK National Gambling Helpline 0808 802 0133.

GamblingCare

If you live in Ireland there are a number of support organisations who can offer help online, by phone or face-to-face. You can access this information by visiting GamblingCare.ie.

BeGambleAware

BeGambleAware is an organisation devoted to promoting responsibility in gambling by increasing awareness, improving education, providing help and support and funding treatment for problem gambling. Visit BeGambleAware or from the UK call 0808 802 0133.

Gamblers Anonymous

Gamblers Anonymous is a worldwide non-profit organisation of people who share the problem of compulsive gambling and work together to solve it.

Gambling Therapy Helpline

Gambling Therapy is a global online support service in numerous languages for people that have been adversely affected by gambling. They offer support services via a text based helpline, online groups and forums, email and information on local resources around the world.

Betblocker

Betblocker is a free tool that can help you control your gambling. It can be installed on as many devices as you like and can be used to block access to over 12,903 gambling websites. Users can select how long they want to be blocked for.

Online Security

We recognise that online security is an area of vital importance for all our customers. 128-bit SSL Encryption software is used on each page of our payment system, meaning your details are safe and secure. You can consult our Privacy Policy page for more information on how we use and transmit your information.

BoyleSports has installed the latest firewall technology. This acts as a secure barrier to detect any unauthorised access to our server immediately. Furthermore, BoyleSports utilises anti-fraud checks throughout all transaction and payment processes.